Integrity is expected by associates, customers, shareholders and governing agencies. When ethical boundaries are crossed, the effects are real. First Solar is committed to the highest possible standards and has established the Ethics Hotline (formerly Whistleblower Hotline) to provide associates an anonymous and confidential solution to communicate serious legal, financial and ethical concerns.

The Ethics Hotline ensures that serious concerns are heard and are acted upon immediately. The Ethics Hotline is anonymous and no retribution will be imposed for submissions delivered in good faith.

Ethics Hotline claims will be delivered by an independent third-party company that ensures anonymity by altering voice distinctions and using a secure internet-based form. To remain anonymous, associates should refrain from using their names in their messages.

Please note that some concerns are not appropriate for the Ethics Hotline. For issues such as payroll disputes or co-worker conflicts, please refer to your supervisor, a human resources representative or the Employee Assistance Program.

The Ethics Hotline is easy to use and can be accessed one of two ways:

1. Phone:

Country

Number

Comment

​Australia ​1800106885 ​English – Connects with US number.
Chile​ 12300203158
English – Connects with US number.
​China - North ​108007141965 ​English – Connects with US number.
China - North
 
- ITFS available from payphone but not from mobile carriers.
- UIFN not accessible from payphone and mobile carriers.
- Northern region includes provinces of Shandong, Henan, Liaoning, Heilongjiang, Jilin, Hebei, and Shanxi. The major cities are Beijing and Tianjin.
- Toll Free services not available from other domestic carriers than China Netcom.
​China – South ​108001401992 ​English – Connects with US number.
China – South
 
- Tollfree not accessible from payphone and mobile carriers. Toll free services only available from China Telecom domestic network (no other domestic network).
- Southern region includes provinces of Jiangshu, Zhejiang, Fujian,Guangdong, Guangxi, Guizhou, Hunan, Hubei, Anhui, Sichuan, Tibat, Xinjiang, Chongquing, Fengkai, Funing, Nanping, Suzhou and Shanghai. The major cities of Southern region are Shanghai, Guangzhou, Shenzhen and Hangzhou.
 - Old numbers provisioned prior to January 2004 working from both regions / no cut off date has been announced yet. New numbers should be provided for every current numbers in order to have a "pair" of numbers to cover both North and South regions.
Dubai (UAE) ​800035703728 ​English – Connects with US number.
Germany 1-866-569-1857 German

India ​8004420016 ​English – Connects with US number.
Japan ​531122810
English – Connects with US number.
Malaysia 1-800-81-4313 Malay
​Saudi Arabia ​8008141857 ​English – Connects with US number.
South Africa 0800996653 English – Connects with US number.
​Turkey ​00800142030070 ​English – Connects with US number.
US
1-866-569-1857
English
Vietnam
1800400466
English – Connects with US number.

2. Web form: www.openboard.info/fslr